Register your products and get extra benefits
1. 12 Months Free warranty extension: In addition to our regular 18 months warranty, Amazon buyers can extend the warranty on their RAVPower products to 30 months.
2. If you bought your product from the RAVPower website you are already granted an extended warranty; no extension is needed.
Note: Warranty extension is not valid for used goods.
Process for Returning Merchandise
1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email firstname.lastname@example.org for assistance.
2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to RAVPower™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
|Item||Limited Warranty||Extension Warranty|
|Cables||18||12 or Lifetime|
|Hubs & Adapters||18||12|
|Specified Products||18||12 or Lifetime|
Note: for reference only. Warranty periods differ according to the model.
30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in RAVPower’ warehouse for inspection, the refund process will begin.
|30 DAY RETURN POLICY||RMA Authorization (customer needs to contact us for an RMA number)||Yes|
|Return has to include all accessories?||Yes|
|Return requires original packaging?||Yes|
|When do we execute the refund?||Upon receipt of the return package (if the customer returns the product to our warehouse)|
|When do we execute the replacement?||Upon receipt of the return package (if the customer returns the product to our warehouse)|
|Refunds for delivery costs||Quality issue only|
|Refund for return shipping costs||Quality issue only|
|Refund for lost/damaged item returns||Take responsibility for the returns with a prepaid shipping label only|
|Return RMA validity||30 days (from the date the RMA was created)|
|Return from overseas - customer taken it there||Not accepted|
|Return from overseas - we shipped it there||Accepted, but only for refund|
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through RAVPower’ online stores, please contact retailers for refunds. For quality-related issues, please see below.
Limited Warranty Details: For Quality issues only
|SELLER'S WARRANTY||Is extended warranty available?||Yes, but not for refurbished or used items|
|Unauthorized returns||Not accepted|
|For what reason is an RMA accepted?||Product quality only|
|Is an RMA accepted for a refund?||No, only for a replacement|
|When does the warranty start?||The date the item was purchased|
|How long is the RMA claim time?||Within the warranty time|
|Do I need SN / pictures / video?||SN or visible proof depicting the defect are required|
|Return needed?||Warranty can be processed without returns in certain cases, at the discretion of RAVPower|
|Should I keep all the accessories in case of a return?||Including, but not limited to|
|Should I mark the RMA no. on the outgoing package?||Yes|
|Will I receive refunds for delivery costs?||Yes|
|Will I receive refunds for return shipping costs?||Yes|
|Who pays the shipping fee for shipping back the unauthorized return package?||The customer|
|Does a return require the original packaging?||No|
|Does the warranty apply overseas? - customer brought it there||Limited warranty is restricted to the country of purchase|
|Does the warranty overseas? - we shipped it there||Limited warranty is restricted to the country of purchase|
|Is there warranty for free products?||No|
|Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?||No|
|Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?||The customer|
What does this warranty cover?
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, RAVPower® will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of RAVPower® and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
What does the warranty not cover?
This warranty does not cover:
• Improper use or installation
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility
RAVPower will service and not replace:
• Products sold ‘as is’ or with all faults declared
• Consumables, such as fuses or batteries
• Products where the factory applied serial number has been altered or removed
Repair replacement as provided under this warranty is your exclusive remedy. RAVPower® shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. RAVPower® products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
For customer service please contact: email@example.com
RAVPower® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.
Last updated March 25, 2020.
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange shipment as soon as the delivery industry gets back to normal.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via the pop-up window on the page.
Free shipping on any order.
Normally orders will ship within 2-7 business days of processing payment, unless particularly noted else where on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through RAVPower.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to RAVPower as undeliverable. When the carrier returns an undeliverable package to RAVPower, please contact RAVPower to make arrangements for reshipment.
The 12 continental U.S. states will not serve at this time:
Armed Forces - Americas
Armed Forces - Europe/Africa/Canada
Armed Forces - Pacific
Federated States of Micronesia
Check back as we expand to more regions.
Orders for The United States:
Most RAVPower.com orders will be processed by Amazon, and shipped directly from Amazon distribution center in California.
When you place an order on the RAVPower website, you will receive a shipping info email from Amazon. Please check your email address. In addition, you can also check the shipping info through track order.
Products shipped via standard service are normally delivered within 3-5 business days after receiving the order.
VERIFY YOUR PRODUCT
We ravpower.com including all affiliates and subsidiaries (hereinafter referred to as “ravpower.com”, “us” or “we”) are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.ravpower.com (“Website”), while at the same time keeping your Personal Information secure.
Personal Information.This means any information that can be used to identify a specific natural person directly or indirectly, either in isolation or in combination with other information. Some examples of Personal Information include a name, address, email address, phone number, any ID number or location data.
Aggregated Information.Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.
Anonymized Information. When information is anonymized, the information can no longer be attributed to a specific natural person without the use of additional information, for example, how many users viewed a particular website video or advertisement, such information cannot be used to identify you. In general, usage data collected when you visit the Website is both aggregated and anonymized so it does not identify you personally and therefore is not Personal Information.
Children’s Personal Information.The Website is not directed to, nor does ravpower.com knowingly collect Personal Information from children under the age of 16 (Sixteen), or equivalent minimum age in the relevant jurisdiction. If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 16, please contact us at firstname.lastname@example.org
What Information Do We Collect
Device and Technical information.We automatically collect information when you visit the Website, including:
- technical information, including the Internet protocol ("IP") address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it;
- information about your visit to the Website, including the full Uniform Resource Locators ("URL") clickstream to, through and from the Website (including date and time); Products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page;
Device and Technical information.Cookies (to learn more about cookies, visit www.allaboutcookies.org) are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.
The Website use the following cookies:
- Strictly necessary cookies, which are required for the operation of the Website. Without them, for example, you would not be able to register or log in for the Website.
- Analytical/performance cookies, which allow ravpower.com to recognize and count the number of visitors, learn how visitors navigate the Website and improve the Website.
- Functionality cookies, which ravpower.com uses to recognize you when you return to the Website.
- ravpower.com also uses analytics services, such as Google Analytics, to collect Other Information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads .
Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.
How We Use Information
We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:
- set up an account for you on the Website;
- facilitate your purchase and/or download of our Products;
- authenticate use of your account or purchases and/or use of our Products;
- register your Product in our product database;
- carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- assist you with customer support;
- communicate about and administer participation in customer promotions and surveys;
- provide the Products you request;
- provide you with information about the Products you use, such as new features, bug fixes, service downtimes or upgrades;
- help us develop new products and improve current Products;
- provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We (or selected third parties) will contact you by electronic means only if you have opted-in to receive marketing information. "Opt-in" means that you have taken an affirmative action to receive information, such as by checking a box or clicking a button;
- notify you about changes to the Website and Products and changes to our terms, conditions and policies;
- administer the Website and Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes;
- improve the Website and to ensure that content is presented in the most effective manner for you and for your computer or device;
- ensure the security of the Website;
- monitor and regulate interactive features of the Website and our products that you choose to participate in, including online forums and chat rooms relating to our products;
- help you navigate the Website;
- help you access and use certain features of the Products remotely and to help you monitor and safeguard your home and home network;
- provide you with information and recommendations about Internet and utility usage in your home;
- measure or understand the effectiveness of advertising we serve to you and others who visit the Website and to deliver relevant personalized advertising to you and others; and
- determine which aspects of the Website and our products are most useful to you.
Why We Use Information
We also use your Personal Information to protect our business (for example, against fraud), or to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements).
Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. We share Personal Information in the following ways:
- within ravpower.com for purposes of data processing or storage;
- with business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. For example, when making purchases on the ravpower.com website stores, ravpower.com uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by ravpower.com. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. We only provide these third parties with the minimum amount of Personal Information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your Personal Information for a different purpose than what was disclosed to you;
- with service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If ravpower.com merges with or acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity;
- to comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims; and
In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the Products and to generally improve home networking. We've taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.
Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your Personal Information.
We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your Personal Information for any other purpose.
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.
If you do not wish to receive direct marketing material from us or a third party, in addition to following the "Unsubscribe" instructions in a marketing email, you can send us an email request at email@example.com.
Where We Store Your Information
The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by ravpower.com staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence.
Accessing and Updating Your Personal Information
We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:
- by clicking the "Unsubscribe" link in any email you receive from us;
- by sending an email to firstname.lastname@example.org. Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive; or
- for the Website, by signing in to your online account located at the URL provided when you signed up for the website.
We will honor your request to:
- correct your data if it is inaccurate or incomplete;
- transfer Personal Information you have provided to us to a third party if we are processing that data on either on the basis of your consent or to perform a contract with you;
- delete your Personal Information, unless we are required to retain it by law or to establish, exercise or defend legal claims; and/or
- provide you with a copy of your Personal Information held on our current records. If you are outside the EEA, we may make a reasonable charge if records must be accessed from backed up or archived records.
If you are resident in the EEA, you also have the right to:
- withdraw your consent to our processing of your Personal Information at any time after you have consented, including opting-out of receiving marketing materials. The easiest way to do this is by clicking the "Unsubscribe" link in any email you receive from us;
- restrict our processing of your Personal Information where you believe such data to be inaccurate, our processing is unlawful, or that we no longer need to process such data for a particular purpose (unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it); and/or
- object to such processing on grounds relating to your particular situation, where the legal justification for our processing of your Personal Information is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data to establish, exercise or defend legal claims.
You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to email@example.com
If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for the EEA data protection authorities.
Retention of Personal Information
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the Website. Unfortunately, the transmission of information via the Internet is not 100% secure.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as "friendly names") may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.
Third Party and Social Media Linked Sites
How to Contact Us
TERMS OF SERVICE
This website is operated by A&KE LIMITED and SUNVALLEY (HK) LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to ravpower.com. ravpower.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Return Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK’s regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
When completing your purchase, a billing statement including‘ravpower.com’ and the country code such as 'HK’,'UK’, etc. would be displayed on the payment page and/or your card statement. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of a product.
SUNVALLEY (HK) LIMITED
UNIT 417，4TH FLOOR,LIPPO CENTRE,TOWER TWO, NO.89 QUEENSWAY, ADMIRALTY, HK