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    Warranty  Policy

    Register your products and get extra benefits

    1. 12 Months Free warranty extension: In addition to our regular 18 months warranty, Amazon buyers can extend the warranty on their RAVPower products to 30 months.

    2. If you bought your product from the RAVPower website you are already granted an extended warranty; no extension is needed.

    Note: Warranty extension is not valid for used goods.

    Register Now

    Process for Returning Merchandise

    1. Obtain a Return Merchandise Authorization (RMA) Number:

    All returns must have an RMA number for processing. Contact your reseller or email support@ravpower.com for assistance.

    2. Write the RMA number on the shipping label on the outside of the package.

    RMA numbers should be clearly displayed on the return shipping label of any package being returned to RAVPower™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

    Warranty Timeline

    Item Limited Warranty Extension Warranty
    Power Banks 18 12
    Cables 18 12 or Lifetime
    Chargers 18 12
    Batteries 18 12
    Hubs & Adapters 18 12
    Specified Products 18 12 or Lifetime

    Note: for reference only. Warranty periods differ according to the model.

    30 Day Money-Back Guarantee for Any Reason

    Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in RAVPower’ warehouse for inspection, the refund process will begin.

    30 DAY RETURN POLICY RMA Authorization (customer needs to contact us for an RMA number) Yes
    Return has to include all accessories? Yes
    Return requires original packaging? Yes
    When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
    When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
    Refunds for delivery costs Quality issue only
    Refund for return shipping costs Quality issue only
    Refund for lost/damaged item returns Take responsibility for the returns with a prepaid shipping label only
    Return RMA validity 30 days (from the date the RMA was created)
    Return from overseas - customer taken it there Not accepted
    Return from overseas - we shipped it there Accepted, but only for refund

    Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through RAVPower’ online stores, please contact retailers for refunds. For quality-related issues, please see below.

    Limited Warranty Details: For Quality issues only

    SELLER'S WARRANTY Is extended warranty available? Yes, but not for refurbished or used items
    Unauthorized returns Not accepted
    For what reason is an RMA accepted? Product quality only
    Is an RMA accepted for a refund? No, only for a replacement
    When does the warranty start? The date the item was purchased
    How long is the RMA claim time? Within the warranty time
    Troubleshooting results? Yes
    Do I need SN / pictures / video? SN or visible proof depicting the defect are required
    Return needed? Warranty can be processed without returns in certain cases, at the discretion of RAVPower
    Should I keep all the accessories in case of a return? Including, but not limited to
    Should I mark the RMA no. on the outgoing package? Yes
    Will I receive refunds for delivery costs? Yes
    Will I receive refunds for return shipping costs? Yes
    Who pays the shipping fee for shipping back the unauthorized return package? The customer
    Does a return require the original packaging? No
    Does the warranty apply overseas? - customer brought it there Limited warranty is restricted to the country of purchase
    Does the warranty overseas? - we shipped it there Limited warranty is restricted to the country of purchase
    Is there warranty for free products? No
    Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? No
    Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? The customer

    What does this warranty cover?

    During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, RAVPower® will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of RAVPower® and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

    What does the warranty not cover?

    This warranty does not cover:

    • Improper use or installation

    • Cosmetic damage

    • Damage due to acts of nature. For example: lightning strikes, tornadoes and similar

    • Accidents

    • Misuse

    • Negligence

    • Commercial use

    • Modifications to any part of the product, including the antenna

    • Connection to an incorrect voltage supply

    • Attempted repair by anyone other than an authorized facility

    RAVPower will service and not replace:

    • Products sold ‘as is’ or with all faults declared

    • Consumables, such as fuses or batteries

    • Products where the factory applied serial number has been altered or removed

    Repair replacement as provided under this warranty is your exclusive remedy. RAVPower® shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, los