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    Warranty  Policy

    Register your products and get extra benefits

    1. 12 Months Free warranty extension: In addition to our regular 18 months warranty, Amazon buyers can extend the warranty on their RAVPower products to 30 months.

    2. If you bought your product from the RAVPower website you are already granted an extended warranty; no extension is needed.

    Note: Warranty extension is not valid for used goods.

    Register Now

    Process for Returning Merchandise

    1. Obtain a Return Merchandise Authorization (RMA) Number:

    All returns must have an RMA number for processing. Contact your reseller or email for assistance.

    2. Write the RMA number on the shipping label on the outside of the package.

    RMA numbers should be clearly displayed on the return shipping label of any package being returned to RAVPower™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

    Warranty Timeline

    Item Limited Warranty Extension Warranty
    Power Banks 18 12
    Cables 18 12 or Lifetime
    Chargers 18 12
    Batteries 18 12
    Hubs & Adapters 18 12
    Specified Products 18 12 or Lifetime

    Note: for reference only. Warranty periods differ according to the model.

    30 Day Money-Back Guarantee for Any Reason

    Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in RAVPower’ warehouse for inspection, the refund process will begin.

    30 DAY RETURN POLICY RMA Authorization (customer needs to contact us for an RMA number) Yes
    Return has to include all accessories? Yes
    Return requires original packaging? Yes
    When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
    When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
    Refunds for delivery costs Quality issue only
    Refund for return shipping costs Quality issue only
    Refund for lost/damaged item returns Take responsibility for the returns with a prepaid shipping label only
    Return RMA validity 30 days (from the date the RMA was created)
    Return from overseas - customer taken it there Not accepted
    Return from overseas - we shipped it there Accepted, but only for refund

    Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through RAVPower’ online stores, please contact retailers for refunds. For quality-related issues, please see below.

    Limited Warranty Details: For Quality issues only

    SELLER'S WARRANTY Is extended warranty available? Yes, but not for refurbished or used items
    Unauthorized returns Not accepted
    For what reason is an RMA accepted? Product quality only
    Is an RMA accepted for a refund? No, only for a replacement
    When does the warranty start? The date the item was purchased
    How long is the RMA claim time? Within the warranty time
    Troubleshooting results? Yes
    Do I need SN / pictures / video? SN or visible proof depicting the defect are required
    Return needed? Warranty can be processed without returns in certain cases, at the discretion of RAVPower
    Should I keep all the accessories in case of a return? Including, but not limited to
    Should I mark the RMA no. on the outgoing package? Yes
    Will I receive refunds for delivery costs? Yes
    Will I receive refunds for return shipping costs? Yes
    Who pays the shipping fee for shipping back the unauthorized return package? The customer
    Does a return require the original packaging? No
    Does the warranty apply overseas? - customer brought it there Limited warranty is restricted to the country of purchase
    Does the warranty overseas? - we shipped it there Limited warranty is restricted to the country of purchase
    Is there warranty for free products? No
    Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? No
    Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? The customer

    What does this warranty cover?

    During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, RAVPower® will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of RAVPower® and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

    What does the warranty not cover?

    This warranty does not cover:

    • Improper use or installation

    • Cosmetic damage

    • Damage due to acts of nature. For example: lightning strikes, tornadoes and similar

    • Accidents

    • Misuse

    • Negligence

    • Commercial use

    • Modifications to any part of the product, including the antenna

    • Connection to an incorrect voltage supply

    • Attempted repair by anyone other than an authorized facility

    RAVPower will service and not replace:

    • Products sold ‘as is’ or with all faults declared

    • Consumables, such as fuses or batteries

    • Products where the factory applied serial number has been altered or removed

    Repair replacement as provided under this warranty is your exclusive remedy. RAVPower® shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. RAVPower® products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

    Contact RAVPower

    For customer service please contact:

    RAVPower® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.

    Shipping Policy

    Shipping Fee

    Free shipping on any order.

    Shipping Orders

    Orders will ship within 3-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed.  Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed.  Orders may be delivered in separate shipments.  All purchases through are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

    Delivery Address

    A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to RAVPower as undeliverable. When the carrier returns an undeliverable package to RAVPower, please contact RAVPower to make arrangements for reshipment.

    The 13 continental U.S. states will not serve at this time:

    Armed Forces - Americas

    Armed Forces - Europe/Africa/Canada

    Armed Forces - Pacific


    Federated States of Micronesia



    New Hampshire

    New Jersey

    Puerto Rico

    Rhode Island


    Virgin Islands

    Check back as we expand to more regions.

    Shipping Hubs

    Orders for The United States:

    Most orders will be processed by Amazon, and shipped directly from Amazon distribution center in California.

    Orders for The United Kingdom:

    Most orders will be processed by Amazon, and shipped directly from Amazon distribution center in West Midlands.

    Orders for Germany:

    Most orders will be processed by Amazon, and shipped directly from Amazon distribution center in Berlin.

    Delivery Times

    When you place an order on the RAVPower website, you will receive a shipping info email from Amazon. Please check your email address. In addition, you can also check the shipping info through track order.

    Standard Shipping

    Products shipped via standard service are normally delivered within 3-5 business days after receiving the order.


    Thanks for purchasing a RAVPower product!
    Carefully scratch off the coating from this label on your package* to reveal your 14-digit verification code. Once you have it, input it below and click “SUBMIT.”

    If there’s no label on your product, it may have originally been sold on Amazon or this website.
    If your label is different from what’s shown above, your product can’t be verified. Please contact our support team at .

    *Note: This only applies to products sold offline in the following regions by our authorized retailers, distributors and online channels:

    • Asia: India, Bangladesh, Pakistan, Sri Lanka, Nepal, Myanmar, Maldives, Kuwait, Iran, Israel, Yemen, Oman, Qatar, United Arab Emirates (UAE), Bahrain, Iraq, Saudi Arabia (KSA), Jordan, Vietnam, Cambodia, Laos, Brunei, Macao, Indonesia, Singapore, Taiwan, Philippines, Hong Kong, Thailand & Malaysia.
    • Europe: Turkey, Albania, Bulgaria, Belarus, Czech Republic, Poland, Romania, Russia, Slovenia, Slovakia, Serbia, Ukraine, Estonia, Latvia & Azerbaijan.
    • Africa: Algeria, Egypt, Libya, Morocco, South Africa, Tunisia, Zimbabwe, Kenya, Mauritius.
    • South America: Paraguay & Suriname.
    • Oceania: Australia & New Zealand.

    Privacy policy

    We including all affiliates and subsidiaries (hereinafter referred to as “”, “us” or “we”) are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website (“Website”), while at the same time keeping your Personal Information secure.

    Your privacy is important to us. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.


    Information Covered by This Privacy Policy

    Personal Information.This means any information that can be used to identify a specific natural person directly or indirectly, either in isolation or in combination with other information. Some examples of Personal Information include a name, address, email address, phone number, any ID number or location data.

    Aggregated Information.Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.

    Anonymized Information. When information is anonymized, the information can no longer be attributed to a specific natural person without the use of additional information, for example, how many users viewed a particular website video or advertisement, such information cannot be used to identify you. In general, usage data collected when you visit the Website is both aggregated and anonymized so it does not identify you personally and therefore is not Personal Information.

    Children’s Personal Information.The Website is not directed to, nor does knowingly collect Personal Information from children under the age of 16 (Sixteen), or equivalent minimum age in the relevant jurisdiction. If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 16, please contact us at

    What Information Do We Collect

    Your account information and customer support.If you fill in forms or register an account on the Website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on the Website, apply for coupon or extending the Warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the Website, participate in discussion forums or other social media functions on the Website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. The credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.

    Device and Technical information.We automatically collect information when you visit the Website, including:

    • technical information, including the Internet protocol ("IP") address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it;
    • information about your visit to the Website, including the full Uniform Resource Locators ("URL") clickstream to, through and from the Website (including date and time); Products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page;

    Device and Technical information.Cookies (to learn more about cookies, visit are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.

    The Website use the following cookies:

    • Strictly necessary cookies, which are required for the operation of the Website. Without them, for example, you would not be able to register or log in for the Website.
    • Analytical/performance cookies, which allow to recognize and count the number of visitors, learn how visitors navigate the Website and improve the Website.
    • Functionality cookies, which uses to recognize you when you return to the Website.
    • also uses analytics services, such as Google Analytics, to collect Other Information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit .

    Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

    How We Use Information

    We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:

    • set up an account for you on the Website;
    • facilitate your purchase and/or download of our Products;
    • authenticate use of your account or purchases and/or use of our Products;
    • register your Product in our product database;
    • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • assist you with customer support;
    • communicate about and administer participation in customer promotions and surveys;
    • provide the Products you request;
    • provide you with information about the Products you use, such as new features, bug fixes, service downtimes or upgrades;
    • help us develop new products and improve current Products;
    • provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We (or selected third parties) will contact you by electronic means only if you have opted-in to receive marketing information. "Opt-in" means that you have taken an affirmative action to receive information, such as by checking a box or clicking a button;
    • notify you about changes to the Website and Products and changes to our terms, conditions and policies;
    • administer the Website and Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes;
    • improve the Website and to ensure that content is presented in the most effective manner for you and for your computer or device;
    • ensure the security of the Website;
    • monitor and regulate interactive features of the Website and our products that you choose to participate in, including online forums and chat rooms relating to our products;
    • help you navigate the Website;
    • help you access and use certain features of the Products remotely and to help you monitor and safeguard your home and home network;
    • provide you with information and recommendations about Internet and utility usage in your home;
    • measure or understand the effectiveness of advertising we serve to you and others who visit the Website and to deliver relevant personalized advertising to you and others; and
    • determine which aspects of the Website and our products are most useful to you.

    Why We Use Information

    Where we process your Personal Information to provide a product or service, we do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, to maintain our relationship with you and to protect our business. If you choose not to provide us with the Personal Information we need to provide you with a product or service, we will not be able to provide it. When you purchase and/or download new products, we will only use your Personal Information for the purposes set out in this Privacy Policy, and any notification provided to you at the time of purchase or download.

    We also use your Personal Information to protect our business (for example, against fraud), or to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements).

    Sharing Information

    Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. We share Personal Information in the following ways:

    • within for purposes of data processing or storage;
    • within, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy;
    • with business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. For example, when making purchases on the website stores, uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. We only provide these third parties with the minimum amount of Personal Information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your Personal Information for a different purpose than what was disclosed to you;
    • with service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If merges with or acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity;
    • to comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims; and
    • to protect our legal rights or those of others, such as protecting the brands or investigating violations of terms of use, violations of law, intellectual property infringement, misuse of websites, fraud or potential threats to personal safety.

    In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the Products and to generally improve home networking. We've taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.

    Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your Personal Information.

    We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your Personal Information for any other purpose.


    You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.

    We will always give you choices about your Personal Information. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your Personal Information with third parties. You always have the choice to opt-out if you later change your mind. One form of opt-out is clicking the Unsubscribe link in a marketing email. This will take you off our marketing email list. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on website stores, which you may receive periodically as part of performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement.

    If you do not wish to receive direct marketing material from us or a third party, in addition to following the "Unsubscribe" instructions in a marketing email, you can send us an email request at

    Where We Store Your Information

    The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence.

    We will take such steps as are reasonable to make sure we and our service providers do not breach the privacy principles that govern our collection of your Personal Information and that your Personal Information is treated securely and in accordance with this privacy policy as well as applicable data protection laws. By providing your Personal Information to us, you fully understand that will transfer, processing and storage of Personal Information outside of the country where you reside or are a citizen.

    Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for Personal Information all over the world. This means we will still handle your information in the manner described in this Privacy Policy and in conformity with all applicable laws. This includes, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA available here

    Accessing and Updating Your Personal Information

    We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:

    • by clicking the "Unsubscribe" link in any email you receive from us;
    • by sending an email to Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive; or
    • for the Website, by signing in to your online account located at the URL provided when you signed up for the website.

    We will honor your request to:

    • correct your data if it is inaccurate or incomplete;
    • transfer Personal Information you have provided to us to a third party if we are processing that data on either on the basis of your consent or to perform a contract with you;
    • delete your Personal Information, unless we are required to retain it by law or to establish, exercise or defend legal claims; and/or
    • provide you with a copy of your Personal Information held on our current records. If you are outside the EEA, we may make a reasonable charge if records must be accessed from backed up or archived records.

    If you are resident in the EEA, you also have the right to:

    • withdraw your consent to our processing of your Personal Information at any time after you have consented, including opting-out of receiving marketing materials. The easiest way to do this is by clicking the "Unsubscribe" link in any email you receive from us;
    • restrict our processing of your Personal Information where you believe such data to be inaccurate, our processing is unlawful, or that we no longer need to process such data for a particular purpose (unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it); and/or
    • object to such processing on grounds relating to your particular situation, where the legal justification for our processing of your Personal Information is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data to establish, exercise or defend legal claims.

    You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to

    We will respond to your request promptly upon receipt. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. We may ask you to verify your identity before we can act on your request. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us.

    If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for the EEA data protection authorities.

    Retention of Personal Information

    We will only retain your Personal Information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. When we no longer need to use Personal Information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it.

    To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the p